Why is it important that your trusted stone supplier works closely with an installer

So, you’re about to embark on the exciting adventure of renovating your home or building a new one.

Firstly, congratulations!

Secondly, we understand that this can also be quite a stressful time with everything involved from researching the right materials all the way to installing them. All of this can get quite taxing on you, your family and even your finances.

Which is why – no matter how big or small your project – we highly recommend making sure that your trusted stone supplied works closely with an installer.

Now, you might be thinking: “But why? Surely, I can hire a professional installer who isn’t associated with my trusted natural stone supplier?”

Of course, you can! However, you can potentially encounter various roadblocks and issues that can be easily avoided.

How do we know?

Well, we have had many customers think the same, only to realise that they made a huge mistake and paid the price for it years down the track.

So, in today’s article, we will review two reasons why you want your trusted stone supplier to work closely with an installer.


Let’s dig in!

Limetta Limestone Pavers

1. Expert knowledge of products and good communication

One of the reasons you want to your trusted stone supplier to have a long-standing relationship with an installer is that they will understand the products inside and out and pass this information on to them. Also, the closer they work together, the smoother your project will progress because the two professionals will synchronise their knowledge and thus reduce any blame games that can (very often) result in the construction phase.

Additionally, when your stone supplier has a close relationship with your installer, they provide them with the most recommended materials for the installation. This means that the completed job is done correctly and according to best practices for your chosen materials. Over time, the installer will use the same materials on every job and develop a very good understanding of what each item is used for and why. Since each type of stone flooring or walling requires a slightly different installation process, it’s important that your installer understands these unique requirements so that they can deliver maximum results. Naturally, it’s easier to understand the materials by working directly with the stone supplier.

For example, at Armstone we have partnered with Rhys from RBG Landscapes as our recommended certified and professional installers. Our relationship works for many reasons, namely because we have similar values for high standards and a passion for helping you (our customer) create unique designs and inspiring renovations with the world’s best materials and exceptional quality of build. Much like our team at Armstone, Rhys and his team at RBG Landscapes are very good at communicating with customers, providing detailed quotes, and understanding the nuances of various installation methods so that you know why they have chosen a particular method (even if someone else has told you otherwise).


2. Invest now so you don’t pay a higher price later

Next, it’s important that your trusted stone supplier works closely with an installer so that the installation is completed correctly from the get-go. This way, you invest once now instead of paying a higher price later for someone to fix a poor-quality job or incorrect installation method.

For example, when working with Rhys from RBG Landscapes, Rhys trusts that the team at Armstone have helped you choose the right stone and colour for the project and then recommended the best installation supplies. This makes it easier for RBG landscapes to bring everything to life through the design and construction process with limited hiccups and interruptions.

The reason for this is when an Armstone expert speaks to you about your project’s requirements, they listen carefully and ensure that they also see your project from an installer’s perspective. This way (before you even start working with an installer) your stone supplier has considered many important requirements for your project so that when they hand over the project to an installer, the installer has everything they need to complete the build. This also reduces any surprise costs and delays that can spring up on you through the process.

Finally, it’s important that your trusted stone supplier has a close relationship with an installer so that if (or when) problems arise, they can be fixed efficiently. For instance, some natural stones are more prone to efflorescence and a stone supplier would know this information. They can then communicate it to the installer who will apply the best installation method to avoid this problem for your project. On the other hand, if your trusted stone supplier doesn’t have a close relationship with an installer, the installer may install the materials you’ve provided with limited information about the best practices. As a result, years down the track, you will encounter various problems like mould or efflorescence which, if left untreated, can cause more damage to your stones and home. Also, neither of the above looks very attractive. And correcting this problem will be an additional expense that is much more economical to avoid in the first place, wouldn’t you agree?

There you have it!

The two reasons why it’s important that your trusted stone supplier has a close relationship with an installer.

At the end of the day, as with everything in life, it’s your choice if you heed this advice. However, if you want your build to be of a higher quality and save you both time and money, we strongly recommend this.

If you want to know any more information, reach out to the natural stone experts at Armstone online or 1300 560 560. We would love to help guide you in the right direction, answer any questions about your renovation or connect you with RBG Landscapes as a potential installer for your home project.

And if you’d like to hear directly from Arman and Rhys, watch this video.

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